Please select your delivery country using the country flag dropdown in the top right-hand corner of the website. If you are unable to find your delivery country on the list, please select your country on our Distributor pages linked below in order to contact our Distributors, they will be able to assist with placing an order directly.
Please note that we do not deliver to freight forwarding addresses or P.O.Boxes.
To see the specific delivery time for your country, please select your country using the flag drop down in the top right hand corner, then navigate to a product page - the delivery time will be displayed below the product description.
|UK Mainland||Delivered in 2 days from dispatch|
|US Mainland||Delivered in 4 days from dispatch|
|Canada||Delivered in 5 days from dispatch|
|European Mainland||Delivered in 2-5 days from dispatch|
|Japan||Delivered in 7 days from dispatch|
|Mexico||Delivered in 7 days from dispatch|
|South Korea||Delivered in 7 days from dispatch|
|Rest of the World||Delivered in 9 days from dispatch|
Please note: If you are ordering on a Bank Holiday weekend, your order will not be shipped until the next working day; our warehouses and couriers observe the national holidays which are celebrated around the world.
How do I track my order?
Once your order has been collected from our warehouse, we will send a dispatch confirmation via email with the tracking number, along with a link to the courier website so you can see a live tracking update. All UK orders will be shipped via DPD, and via FedEx for the rest of the world.
If you place your order on a Monday-Thursday, your order will either be shipped out on the same day or the following business day, depending on the time of day that your order was placed (Orders placed before 3pm UK time will be dispatched on the same day, order placed after this time will be dispatched on the following business day). Orders placed after 3pm UK time on a Friday will be dispatched on the following Monday. Please note that orders within the USA may not receive tracking information for an additional business day.
If you created an account when you placed your order with Novation, you can view the status of your order online. Simply visit your account area, sign into your account and click on the Order History.
My order has not arrived yet
First, please check the tracking website (DPD.co.uk, FedEx.com, or UPS.com, depending on which courier your order has shipped with) to check the current status of the delivery. If it shows that delivery has already been attempted, please check your mail for an attempted delivery card from one of our couriers, as your order may be awaiting collection at a local depot or collection point. If so you may need to re-arrange delivery with our Courier for another time that you are available to receive it.
If you have any enquiries regarding your delivery, or the delivery has not arrived within the delivery time, please do not hesitate to contact us through bit.ly/FocusriteSupport.
Please quote your name and order number for any support tickets submitted, we will usually reply to emails usually within one working day, however we recommend contacting us through live chat as the quickest method of contact.
I want to return an item from my order
Returns can be requested from your account area within 30 days of receipt of your goods. If you did not create an account at time of order, then please submit a support ticket or contact us through live chat at bit.ly/FocusriteSupport.
If you have an account, click on the ' Request Return' tab, and the 'View Lines To Return' option.
Select the product (and quantity if relevant) that you wish to return, enter the reason for the return and confirm the request by clicking the 'Submit Return Request' button. You will shortly receive an e-mail to confirm your return request. All shipping costs incurred from the return or replacement will be covered by Focusrite.
A member of the Support Team at Novation will then contact you via email to arrange the return of the item. If you would rather call at your convenience, you can contact our UK support team on 0044 (0)1494 462246 or our US support team on 001 (310) 322-5500, a member of the team will be happy to arrange the return of the item, please ensure you have your order number to hand.
If you purchased a product with multiple accessories (such as headphones/a microphone), you must return all products within the bundle; if one of the accessories is faulty, we will replace the product in its entirety, rather than the faulty accessory.
Full refund terms can be found here.
Duties & Taxes
In the European Union (EU):
All charges payable to Focusrite are included in the final price of your order, however, we recommend contacting your local Customs office before placing an order with us in order to enquire about any potential import fees which may be payable once your order passes through Customs.
While we have not seen any major problems in this regard post-Brexit, in some instances you may need to pay import taxes for international imports from non-EU countries. In this situation the import duty is the responsibility of the importer to pay, and as such, we recommend checking the import processes locally before placing an order on our eStore in order to prevent any potential unexpected additional Customs fees charged on delivery.
In the US:
Prices are displayed excluding sales tax, sales tax will be added at the point of checkout based on your billing address. Sales tax is chargeable for addresses in the following states:
- New Jersey
- New York
Outside of the EU and US:
Prices are displayed including sales tax and import carrier charges. For all Canadian orders a delivery charge will be applied, this charge will be displayed during the checkout process.
Additionally, please note that when ordering from Focusrite.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods. This may include the requirement of paying standard import duties in order to clear your shipment through Customs; Clearance charges on international imports change from country to country, and are not charges we have any involvement with as the charge is to you as the importer, and as a result, we advise that you contact your local Customs Office in order to find out more information about the Customs processes in your locality, before making a purchase.
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union or the United States. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents of the shipment, claim a lower value or mark it as a gift. Please do not ask, or expect us to do any of the above.
How will Brexit affect my shopping experience on the Focusrite e-store?
There's no need to worry – you can still place your orders and shop as normal on our website. We're taking every measure to ensure that the shopping experience remains unchanged for you.
Will prices increase?
We are constantly reviewing our prices to ensure that we're offering all of our products, across all three brands, at competitive prices.
Am I going to have to wait longer for my order?
We have put several measures in place to avoid any potential delays, and are working to ensure that we clarify any impact on delivery times. If there are any unexpected delays, we'll communicate these as soon as possible. We're always working to offer our customers the best service possible. Please see below for more details on our shipping and delivery.
Will delivery cut-off times/prices change?
We're maintaining all efforts to ensure there is no change to delivery cut-off times, and currently we are not planning to make any changes as a result of Brexit. We're constantly reviewing our services to ensure you get the best service possible, and your order is delivered to you safe, secure and on time. See below for more details on our shipping and delivery.
If you have any further questions you can also contact our customer service team, and they will be happy to assist you.